Acceptance of Terms

By accessing and using CityShield Skincare's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These terms apply to all visitors, users, and others who access or use our services, including our website, mobile applications, and subscription services.

Description of Services

CityShield Skincare provides curated sun protection and anti-pollution skincare products specifically designed for urban environments in . Our services include product sales, subscription deliveries, corporate wellness packages, and skincare consultations.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice, though we will make reasonable efforts to notify subscribers of significant changes.

User Account Responsibilities

When creating an account, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with these obligations.

Subscription Terms and Auto-Renewal

Our subscription services automatically renew at the end of each billing period unless cancelled. You will be charged the then-current subscription fee using your selected payment method. Subscription fees are non-refundable except as required by law.

You may cancel your subscription at any time through your account settings or by contacting customer service. Cancellations take effect at the end of the current billing period.

Payment Terms and Billing

All prices are listed in Japanese Yen (JPY) and include applicable taxes unless otherwise stated. Payment is due immediately upon placing an order. We accept major credit cards and other payment methods as displayed during checkout.

If payment fails, we may suspend or terminate your access to subscription services. You remain responsible for any unpaid amounts, plus any collection costs or legal fees incurred.

Shipping and Delivery Policies

We ship to addresses within Japan through our local delivery partnerships. Delivery times and costs vary by location and are displayed during checkout. Risk of loss passes to you upon delivery to the specified address.

If you are not available to receive a delivery, our delivery partners will follow their standard procedures for redelivery attempts. Additional fees may apply for special delivery requests.

Return and Refund Policy

We accept returns of unopened products within 30 days of delivery for a full refund, minus shipping costs. Products must be in original condition and packaging. Opened or used products may be returned only if defective.

To initiate a return, contact our customer service team. We will provide return instructions and, if applicable, a prepaid return label. Refunds are processed within 5-10 business days of receiving returned items.

Product Information and Disclaimers

We strive to provide accurate product information, but we do not warrant that product descriptions, images, or other content is accurate, complete, or error-free. Products may vary slightly from images due to natural variations or photography.

Our products are cosmetic items and are not intended to diagnose, treat, cure, or prevent any disease. Always perform a patch test before using new skincare products, especially if you have sensitive skin.

Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is the property of CityShield Skincare or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission. Limited use for personal, non-commercial purposes is permitted.

Prohibited Uses and Conduct

You may not use our services for any unlawful purpose or in any way that could damage, disable, or impair our services. Prohibited activities include attempting to gain unauthorized access, interfering with other users, or transmitting harmful code.

We reserve the right to terminate accounts and refuse service to anyone who violates these terms or engages in conduct we deem inappropriate or harmful to our business or other users.

Limitation of Liability

To the maximum extent permitted by law, CityShield Skincare shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising from your use of our services.

Our total liability for any claim related to our services shall not exceed the amount you paid us in the twelve months preceding the claim. Some jurisdictions do not allow certain liability limitations, so these may not apply to you.

Indemnification

You agree to indemnify and hold harmless CityShield Skincare, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, violation of these terms, or infringement of any rights of another party.

This indemnification obligation survives termination of your account and these terms of service.

Termination of Services

We may terminate or suspend your account and access to our services immediately, without prior notice, for conduct that we believe violates these terms or is harmful to other users, us, or third parties.

Upon termination, your right to use our services ceases immediately. Provisions that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

Governing Law and Dispute Resolution

These terms are governed by the laws of Japan, without regard to conflict of law principles. Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration in Tokyo, Japan.

You waive any right to participate in class action lawsuits or class-wide arbitration. If any provision of these terms is found unenforceable, the remaining provisions shall remain in full force and effect.

Changes to Terms of Service

We reserve the right to modify these terms at any time. We will notify users of material changes by posting the updated terms on our website and updating the "Last updated" date. Your continued use of our services constitutes acceptance of the modified terms.

If you do not agree to the modified terms, you must stop using our services and may cancel your account. We recommend reviewing these terms periodically for any changes.

Contact Information for Legal Matters

For questions about these terms of service or legal matters, please contact us:

We will respond to legal inquiries within a reasonable timeframe and work to address any concerns regarding these terms.